Overview

Languages
English

Education
Other trades certificate or diploma
Experience
7 months to less than 1 year

Work setting
Hospitality industry
Hotel, motel, resort

Responsibilities

Tasks
Investigate complaints and claims
Resolve complaints and claims
Take, cancel and change room reservations
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Professionalism in customer service

Experience and specialization

Computer and technology knowledge
Word processing software
Database software
Internet

Additional information

Work conditions and physical capabilities
Attention to detail
Standing for extended periods
Ability to work independently

Personal suitability

Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Judgement
Organized
Reliability

Benefits

Health benefits
Dental plan
Health care plan
Paramedical services coverage
Financial benefits
Group insurance benefits
Life insurance

Please send your resume/CV