Supervise other workers
Determine and establish office procedures and routines
Schedule and confirm appointments
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Compile data, statistics and other information
Order office supplies and maintain inventory
Arrange travel, related itineraries and make reservations
Greet people and direct them to contacts or service areas
Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
Set up and maintain manual and computerized information filing systems
Type and proofread correspondence, forms and other documents
Perform basic bookkeeping tasks
Provide customer service
Plan, organize, direct, control and evaluate daily operations

Supervision

Staff in various areas of responsibility

Experience and specialization
Computer and technology knowledge

Google Docs
MS Excel
MS Office
MS Word

Area of specialization

Correspondence
Reports and records
Contracts
Financial statements
Invoices

Additional information
Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail

Personal suitability

Ability to multitask
Accurate
Client focus
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Quick learner
Time management

Secondary (high) school graduation certificate

7 months to less than 1 year