With 5 years plus experience in technical support I am adept in the maintenance, upgrade, and improvement of multiple systems. I.e., Airlines HITIT -Crane Pax, IFMS-ministry of finance, NIRA systems among others have helped me gain an all-rounded skill set. I excel at: -

• Installing and configuring computer hardware, software, systems, printer, and networks.
• Troubleshooting networks or connectivity problems for users
• Identifying the causes of network problems using diagnostic testing software and equipment
• Proficiency in networks and understanding concepts such as VPN, DNS, IPv4, and IP subnets.
• Performing repairs quickly and correctly.
• Optimizing tools and procedures for managing the work environment.
• Setting up security protocols for users in mixed environments
• Configured Cisco switches and routers.

In reviewing the attached resume, you will note that I have acquired the necessary experience in areas of troubleshooting, installation, and maintenance, for various desktop operations and hardware and software. I excel under pressure and am skilled at building a rapport with colleagues and proficiently handling complex issues.