A compassionate, hardworking, and honest ICT specialist with a bachelor’s in computer science, 3 years’ experience in installing, monitoring and maintenance of computer systems, hardware and telecommunications infrastructure while providing high quality technical support to End-users. Yokolamu is a proactive person with exceptional customer care, likes performing root cause analysis and researching on new technical problems while on duty. As a true professional he can use new technologies like Windows server 2012, Microsoft Office 365, zoom etc. and experienced in installing and maintaining IT equipment like Computers, Servers, Printers, VoIP Phones, Scanners and able to explain complex IT terms to end-users with an aptitude for acquiring new skills and knowledge. On a personal level he can plan, organize manage time and meet deadline in a fast-paced collaborative environment, set high standards and meet challenges with determination and high sense of humor.