Mwebaze PatriciaExperienced Customer Care Agent
Knowledge, Skills & Abilities:
• Recognizable customer centricity
• Good telephone etiquette
• Effective communication skills (written and verbal) to efficiently control an interaction and build rapport amongst the various stakeholders.
• Problem solving: Proactively analysing information received/ collected by the team overtime to identify and address root causes.
• Technical literacy: good proficiency and navigation skills around Windows® Applications, MS Office, e-mail, and the internet.
• Ability to Multi-tasking: e.g., receiving customer information over the telephone while inputting/ searching for corresponding/relevant information in the database.
• Teamwork: The ability to offer support and guidance and to work effectively with others.
|Last Resume Update||January 17, 2023|