Mwebaze Patricia

Experienced Customer Care Agent

Knowledge, Skills & Abilities:

• Recognizable customer centricity
• Good telephone etiquette
• Effective communication skills (written and verbal) to efficiently control an interaction and build rapport amongst the various stakeholders.
• Problem solving: Proactively analysing information received/ collected by the team overtime to identify and address root causes.
• Technical literacy: good proficiency and navigation skills around Windows® Applications, MS Office, e-mail, and the internet.
• Ability to Multi-tasking: e.g., receiving customer information over the telephone while inputting/ searching for corresponding/relevant information in the database.
• Teamwork: The ability to offer support and guidance and to work effectively with others.

Last Resume Update January 17, 2023
Address Kampala, Uganda
Phone Number 0789084547

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